Privacy Statement (EU)

This privacy statement was last updated on March 15, 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.keepthinkingbig.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: PayPal
Country: United States of America
Purpose: Payment processing
Name: Mailchimp
Country: United States of America
Purpose: Newsletters
Name: Google Analytics
Country: United States of America
Purpose: Compiling and analyzing statistics

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

  • DKIM, SPF, DMARC and other specific DNS settings
  • Login Security
  • (START)TLS / SSL / DANE Encryption
  • HTTP Strict Transport Security and related Security Headers and Browser Policies
  • Website Hardening/Security Features
  • Vulnerability Detection
  • Security measures of hardware that contain, or process personal data.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Keep Thinking Big
22-25 Farringdon Street
London, UK EC4A 4AB
United Kingdom
Website: https://www.keepthinkingbig.com
Email: tony@ex.comkeepthinkingbig.com

10. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Annex

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. 

We will also store comments or reviews, if you choose to leave them.

When sending an electronic gift card, we store your recipient’s email address, recipient’s name, your name, and your gift message so that we can send your electronic gift card with the details that you provided at the time of purchase.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

Google Services

This website uses the following services provided by Google, Inc. (“Google”). For information about how Google collects and processes data, please review Google’s Privacy Policy.

Google Analytics

Google Analytics is used to analyze how visitors use the site. Google Analytics collects data through cookies, including IP address, browser type, device type, pages visited, and time spent on the site to improve website functionality. This information is aggregated and does not identify any individual visitors. The data may be transmitted to and stored by Google on servers in the United States. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on.

Google reCAPTCHA

reCAPTCHA is used to help protect our service from abuse and spam by verifying that the interactions with our website are made by humans and not automated bots. The service may collect information from you and your device for security purposes, such as analyzing your behavior to distinguish between human users and automated requests.

LiteSpeed Cache

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see the QUIC.cloud Privacy Policy for more details.

CloudFlare

We use Cloudflare to enhance our website’s security and performance. Cloudflare acts as a content delivery network (CDN) and security provider, helping to prevent cyber threats and improve loading speeds. In providing these services, Cloudflare may process certain data, such as IP addresses, browser details, and request information, to detect and mitigate security risks. This processing is done in accordance with Cloudflare’s Privacy Policy. If you are in the European Economic Area (EEA) or other regions with data protection laws, Cloudflare processes data under our legitimate interest in maintaining a secure and functional website.

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.