Excellence Archives - Keep Thinking Big

Overcoming the Obstacle of Inconsistency

Among my clientele, one frustration I hear voiced again and again is, ‘I am not consistent’. For many people - whether it is in reaching business goals, or in their own personal growth - a lack of consistency is the largest obstacle to overcome. It is challenging in our modern climate to stay focused and not succumb to distractions. We all [...]

How To Deliver Excellent Customer Service

By Tony Lynch|2016-08-09T16:41:50+01:00August 9th, 2016|Customer care, Communication, Connecting, Excellence, Selling|0 Comments

Whenever you see excellent service, a conscientious team where nothing is too much, regardless of the industry, you can often chase its roots back to management. Conscientious teams (those who go the extra mile) are generally teams that feel appreciated and engaged by their superiors. A Culture of Excellence Creating a culture of excellence begins from the top of any organisation and [...]